Locating a missing package that shows as delivered

1. If tracking shows as delivered but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so, or contact the carrier (some carriers deliver until 10 pm). Please check our Carrier Contact Information.
2. Verify the shipping address in your order confirmation. If it's correct:
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Check around the delivery location for your package.
   3. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
   4. Check your mailbox or other areas where you receive mail. Some packages may go through multiple carriers.
   5. Look around your porch, garage, exterior doors, or any other areas where the package could be placed, especially if it's out of view from the street, such as under a mat or near a back entrance.
   6. Check with your building's front desk, reception, or receiving area.

   7. Wait up to five business days. In rare cases, packages may be marked as delivered up to five business days before they arrive.

3. If you haven't received your package, contact us within 30 days of the expected delivery, and we'll do everything we can to assist you.
4. Important: Once your parcel has been turned over to your local post office, we no longer have jurisdiction over them as they are a separate entity and will rely on the delivery notice information provided on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.