When will my order be shipped and delivered?

Shipping

1. Your order will ship within 1 to 5 business days. The delivery is within 7 to 20 business days for US and 10 to 25 business days for International Shipping.
   • Still within 5 business days from the order date.
     • Your order will ship within 1 to 5 business days from the date of purchase. If your order ships earlier, you will receive an email with your shipping confirmation and tracking number sent to the email address you provided.
     • If you haven't received your tracking number by the 5th business day, please check your Junk/Spam folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If your order has not shipped on the 6th business day, rest assured that we have a dedicated Team who is aware of this delay and has done the necessary escalation to our Fulfillment Team.
     • Please allow us an additional 3 business days to update you with your tracking number.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:

     • The first package scan may occur when the package arrives at a regional hub near the destination, which is common during high shipping volumes when packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.

     • In some cases, the first scan may not happen until the package is delivered. There could also be delays in updating the tracking database.

     • Some shipments, like Standard International shipments, may not be trackable. Rest assured, your package will arrive on or before the 20th or 25th business day.

       Beyond 20 (for US) or 25 (for International) business days.
   • • If 20 or 25 business days have passed, and your tracking information hasn't changed, allow an additional 5 business days for the package to be delivered. Usually, packages arrive on or shortly after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • As a small business, the very last thing we want to happen is for our patrons & customers to worry about getting their orders. We would like to assure our customers who are the pillars of our business that we have a dedicated Team who are closely monitoring these delays and have done the necessary escalation to the Fulfillment Manager to get to the bottom of the delay.
     • We would like to humbly ask that you allow and give us a chance to investigate and we will be in touch through email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We calculate delivery estimates by adding the transit time to the estimated shipping date.
2. Transit time is determined by the shipping speed you select and is measured in business days. Saturdays and Sundays typically don't count toward the transit time, unless a weekend delivery option is available at checkout. We also account for holidays when calculating transit time.
3. For some delivery dates, we may include an "order within" countdown timer, indicating the timeframe within which you need to place your order to receive your delivery by the specified date. Please note, this date may change before you complete your purchase. Your order confirmation email will provide your confirmed delivery date.
4. For Free Shipping, your order will arrive within 7 to 25 business days. We process and ship your order using the most cost-effective method, so we can offer free shipping. If your items haven't shipped yet, don’t worry. It may take a bit longer than expected, but we’ll ensure they arrive within 7 to 25 business days.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.